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How i8i Handles Your Personal Data

At i8i, your personal data belongs to you — we collect only what we need to operate your account, process deposits via UPI, Paytm or PhonePe, and keep…

Data collected only for account operationUPI, Paytm, PhonePe transaction privacyYour right to access and delete dataIndia-applicable data standards
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i8i How i8i Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or remove data we hold about you, our privacy team is available through any of the channels below.

Email the Privacy Team Send your data access, correction or deletion request to our dedicated privacy inbox. We log every request and respond in writing so you have a clear record of what action was taken on your data.
Live Chat Support Start a live chat session directly from your i8i account dashboard. Our support agents can raise a formal privacy ticket on your behalf and confirm the reference number before you close the session.
Help Centre Form Use the Privacy Request form in the Help Centre to specify whether you are requesting data access, a correction or full erasure. The form routes directly to our data team rather than general support.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security at i8i

We apply layered security practices across every part of your account — from the moment you enter your mobile number at registration through every deposit and withdrawal cycle.

Data We Collect

We collect your name, mobile number, email address, and payment identifiers such as your UPI handle or Paytm-linked number. Device metadata such as IP address and browser type is logged for fraud detection purposes only.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Analytics cookies track page-level behaviour in aggregate — they are not linked to your personal identity and can be disabled from your browser settings.

Account Security Measures

Your account password is stored as a salted hash — we cannot read it in plain text. Sensitive actions such as withdrawal requests require re-authentication. We also monitor login attempts and flag unusual access patterns for manual review.

Data Retention Period

We retain your account data for as long as your account is active and for a period after closure as required by applicable financial record-keeping standards. Once the retention window expires, your data is deleted or anonymised in a way that cannot be reversed.

Who Can Access Your Data

Access to your personal data inside i8i is restricted to staff whose role requires it — account operations, fraud review and customer support. Payment processors such as your UPI or Paytm gateway receive only the minimum data needed to complete each transaction.

How to Request Changes

Submit a request via email, live chat or the Help Centre form. Specify whether you want to access a copy, correct an inaccuracy or request deletion. We will confirm the action taken in writing within 14 business days of receiving your request.

Frequently Asked Questions About Your Privacy

These answers address the most common questions we receive about how your personal data is collected, stored and managed on i8i. If your question is not covered here, contact our privacy team directly through any of the channels listed above.

We collect your name, email address, mobile number and, where applicable, your UPI handle or Paytm-linked phone number. We also log device and IP data for fraud prevention. We do not collect more than what is needed to run your account.

We store a reference record of each transaction — amount, timestamp, payment method type — for your account statement. Your full UPI handle or PhonePe number is stored in encrypted form and is not visible to staff in plain text after the transaction clears.

We share data only with payment processors required to complete your deposit or withdrawal, and with fraud-detection services. We do not sell your data to advertisers or marketing networks under any circumstances.

Email our privacy team or use the Privacy Request form in the Help Centre. Specify that you want a data access copy. We will compile and send it to the email address on your account within 14 business days.

Yes. Submit a deletion request through email, live chat or the Help Centre form. We will remove your data from live systems once any mandatory financial retention period has passed and confirm the deletion to you in writing.

We retain financial records and account identifiers for the period required by applicable record-keeping standards after account closure. Once that window ends, your data is permanently deleted or anonymised so it can no longer be traced back to you.

We publish every update to this page with a revised effective date shown at the top. If a change materially affects how we use your data, we will also notify you via the email address registered to your account before the change takes effect.

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